The Best WhatsApp CRM & Business API Software in India (2026)
The best WhatsApp CRM and Business API software in India for 2026 are NeeN AI WhatsApp CRM, AiSensy, Wati, Interakt and Gallabox. NeeN AI leads when you want WhatsApp leads to flow into a real sales pipeline — here's the full ranked shortlist.
Try NeeN AI WhatsApp CRM — Free
Free plan + guided setup. No credit card.
Best WhatsApp CRM in India — at a glance
| # | Tool | Best for | Starting price |
|---|---|---|---|
| 1 | NeeN AI WhatsApp CRMTOP PICK | Turning WhatsApp chats into closed deals | Free plan + INR tiers (+ Meta charges) |
| 2 | AiSensy | Affordable WhatsApp marketing at scale | Free tier; paid from ~₹1,500/mo |
| 3 | Wati | Team inbox + no-code automation | From ~$49/mo (+ Meta charges) |
| 4 | Interakt | D2C & e-commerce on WhatsApp | From ~₹999/mo (+ Meta charges) |
| 5 | Gallabox | Shared inbox + chatbot automation | Free trial; paid plans (+ Meta charges) |
| 6 | DoubleTick | Sales reps doing bulk outreach | From ~₹2,500/mo (+ Meta charges) |
NeeN AI WhatsApp CRM
Top pickBest for: Turning WhatsApp chats into closed deals
WhatsApp broadcasting, chatbots and shared inbox inside a full CRM — leads are captured, AI-scored, assigned and tracked to closure, with AI voice and telecalling alongside. One platform instead of a separate tool plus a CRM.
Pricing: Free plan + INR tiers (+ Meta charges)
Learn more →AiSensy
Best for: Affordable WhatsApp marketing at scale
Popular official Business API platform for broadcasts, chatbots and notifications with a free-forever tier. Great for marketing; lighter on full sales-CRM workflows.
Pricing: Free tier; paid from ~₹1,500/mo
Learn more →Wati
Best for: Team inbox + no-code automation
Well-known WhatsApp Business API platform with shared inbox, chatbots and CRM integrations. Solid all-rounder; basic native CRM.
Pricing: From ~$49/mo (+ Meta charges)
Learn more →Interakt
Best for: D2C & e-commerce on WhatsApp
Strong WhatsApp commerce features (catalogs, carts, order notifications) from the Jio Haptik stable. Great for online sellers.
Pricing: From ~₹999/mo (+ Meta charges)
Gallabox
Best for: Shared inbox + chatbot automation
Clean team-inbox and no-code chatbot builder with basic CRM fields and free trial credits. Good for collaborative sales/support.
Pricing: Free trial; paid plans (+ Meta charges)
DoubleTick
Best for: Sales reps doing bulk outreach
WhatsApp broadcasting and catalog selling focused on sales teams. Simple to start; less depth as a full CRM.
Pricing: From ~₹2,500/mo (+ Meta charges)
How to choose the right whatsapp crm
Official Business API
Only use providers on Meta's official WhatsApp Business API — unofficial bulk tools risk number bans.
CRM vs messaging
Decide if you need pure broadcasting (Wati/AiSensy) or chats that become tracked leads in a sales pipeline (NeeN AI).
True cost
Add Meta's per-conversation charges (marketing ~₹1.09/msg in India) to the platform fee to compare real monthly cost.
Automation & AI
Look for chatbots, auto-replies and AI lead qualification so you respond 24/7 without more headcount.
Frequently asked questions
The best WhatsApp CRM in India for 2026 is NeeN AI WhatsApp CRM if you want WhatsApp chats to flow into a full sales pipeline with AI and telecalling. For pure WhatsApp marketing/broadcast, AiSensy and Wati are leading official Business API providers, while Interakt suits D2C/e-commerce and Gallabox suits team-inbox automation.
Start with NeeN AI WhatsApp CRM today
Free plan · free migration · setup in 2 minutes.