Privacy Policy

Effective Date: April 1, 2026
Last Updated: August 4, 2026

This Privacy Policy explains how 9ance Technologies LLC (“9ance,” “Company,” “we,” “our,” or “us”) collects, uses, processes, stores, transfers, and protects personal information when you use our websites, SaaS platforms, AI products, CRM systems, mobile applications, APIs, integrations, and related services.

1. Company Information

Legal Entity: 9ance Technologies LLC
Registered Office: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Website: www.9ance.com
Privacy Contact: [email protected]
Data Protection Requests: [email protected]

2. Scope

This Privacy Policy applies to users located in:

• European Union (EU)
• European Economic Area (EEA)
• United Kingdom
• United States
• Canada
• Australia
• Asia-Pacific
• Middle East
• Latin America
• Other international jurisdictions

3. Applicable Regulations

9ance processes data in accordance with:

Europe

• European Union General Data Protection Regulation (GDPR) (EU) 2016/679
• UK GDPR
• ePrivacy Directive

United States

• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)
• Virginia Consumer Data Protection Act (VCDPA)
• Colorado Privacy Act (CPA)
• Connecticut Data Privacy Act
• Utah Consumer Privacy Act

International

• Personal Information Protection laws applicable in customer jurisdictions

4. Information We Collect

We may collect:

Identity Information

• Full name
• Business name
• Job title
• Username

Contact Information

• Email address
• Phone number
• Mailing address

Technical Information

• IP address
• Browser data
• Device information
• Cookies
• Operating system
• Log files

Location Information

• Precise (GPS) location
• Approximate (network/IP-based) location
• Background location (only when enabled for workforce tracking features)
• Location timestamps and location history logs

Location data is collected only within our mobile applications and only when a tenant (employer) organization has enabled workforce/employee tracking features and the employee (end user) has granted the required device permissions. See Section 7 for full details on how location data is used.

Business Information

• CRM records
• Leads
• Sales pipeline data
• Customer communications

AI Interaction Data

• Voice inputs
• Chat messages
• Automation logs
• Commands provided to NeeN AI

Payment Information

Processed via secure third-party payment processors.

5. Legal Basis for Processing (GDPR)

For users in the EU/EEA/UK, we process personal data under:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate business interests
• Protection of vital interests

6. How We Use Data

We use data to:

• Provide SaaS services
• Operate CRM systems
• Enable workforce, attendance, and field-employee location tracking for tenant organizations (see Section 7)
• Power AI automation
• Improve platform performance
• Fraud detection
• Security monitoring
• Customer support
• Billing and invoicing
• Regulatory compliance
• Product analytics

7. Location Data and Employee Tracking

Certain 9ance mobile applications offer optional workforce and field-employee tracking features that are provided to tenant (employer) organizations under a business-to-business (B2B) relationship. When these features are enabled, we collect and process location data as described below.

7.1 Types of Location Data Collected

• Precise location (GPS-based latitude/longitude)
• Approximate location (derived from network, Wi-Fi, or IP address)
• Background location, collected while the app is running in the background or closed, but only when the tenant has enabled continuous tracking and the employee has granted “Allow all the time” permission
• Location history, timestamps, and associated device identifiers

7.2 Why We Collect Location Data

Location data is used solely to deliver the workforce management functionality requested by the tenant organization, including:

• Recording employee attendance, check-in, and check-out at designated work sites
• Verifying that field employees are present at assigned locations or client sites
• Tracking field-force movement, routes, and visit logs during working hours
• Geo-fencing and site-based automation (for example, automatic attendance when entering a defined zone)
• Generating location and productivity reports for the employer
• Ensuring safety, security, and accountability of field personnel

7.3 Consent and Control

• Location tracking is disabled by default and is activated only when the tenant organization enables it and the employee grants the required device-level location permissions.
• Employees are notified within the app when location tracking is active.
• Employees can revoke location permissions at any time through their device settings; doing so may limit or disable certain workforce features.
• The tenant organization (employer) acts as the data controller for employee location data, and 9ance acts as the data processor on the tenant's behalf.

7.4 Background Location Use

Where background location is enabled, the app continues to collect location data even when it is not actively in use, strictly to support continuous attendance and field-tracking features configured by the employer. We do not use background location for advertising, and we do not sell location data.

7.5 Retention and Sharing of Location Data

• Location data is retained only for the period required by the tenant organization for operational, payroll, and compliance purposes, after which it is deleted or anonymized.
• Location data is made available to the authorized administrators of the tenant organization and is not shared with unrelated third parties.
• Location data may be processed by our secure cloud infrastructure providers acting as sub-processors under appropriate data protection agreements.

8. Mobile Application Permissions (Android & iOS)

Our mobile applications request device permissions only where they are required to deliver a feature you or your organization has enabled. This section lists every sensitive permission we may request, the specific feature it supports, and whether it is optional.

We do not sell device or permission-derived data, we do not use it for advertising, and we do not share it with data brokers.

8.1 Permissions We Request

8.2 Call and Message Permissions

Where our telecalling features are enabled by your organization, the app may request telephony-related permissions to support click-to-call dialling and to log the outcome of business calls against the correct CRM record.

• Purpose limitation. Telephony permissions are used solely to associate business call activity with CRM records and to report calling activity to authorized administrators of your organization.
• Content. We do not read, store, or transmit the contents of your personal SMS messages.
• Default handler. Our applications are not intended to operate as your device's default phone, SMS, or messaging handler, and we do not request default-handler status in order to obtain broader access to call logs or messages.
• Scope. Where a telephony permission is not strictly necessary for a feature you use, it is not requested, and declining it does not prevent you from using the rest of the application.

8.3 Managing and Revoking Permissions

You can review or withdraw any permission at any time:

• Android: Settings → Apps → [app name] → Permissions
• iOS: Settings → [app name]

Revoking a permission disables only the feature that depends on it; the rest of the application continues to work. If a feature is mandated by your employer, revoking the permission may prevent you from completing employer-required workflows — please raise this with your organization's administrator.

8.4 Requesting Deletion of Your Data

You can request deletion of your account and associated personal data at any time by emailing [email protected] from your registered address, or through the in-app account settings where available. We respond within 30 days. Note that where your account was created by an employer as part of a workforce deployment, that organization is the data controller and we will coordinate the request with them.

9. Prominent Disclosure and Consent

Before our mobile applications begin collecting any sensitive data — including location, camera, microphone, or telephony data — we present an in-app disclosure screen that appears before the operating system permission prompt and before any collection begins.

9.1 What the In-App Disclosure Tells You

The disclosure is shown inside the app itself, not only in this policy, and it states plainly:

• Exactly which data the app is about to collect (for example, precise location).
• The specific feature that data enables (for example, geo-verified attendance check-in).
• Whether collection continues in the background when the app is closed or not in use.
• That the data is shared with authorized administrators of your employing organization.
• That the data is not used for advertising and is not sold.

9.2 How Consent Works

• The disclosure requires an affirmative action to proceed — you must actively accept. We do not treat continuing to use the app, dismissing the dialog, or tapping outside it as consent.
• Declining is always available and does not close or disable the application. Only the dependent feature becomes unavailable.
• Consent is requested again if the purpose of collection materially changes.
• The disclosure is not buried in the terms of service, this privacy policy, or a scrolling block of text. It is a dedicated, self-contained screen.

9.3 Background Location Disclosure

Where background location is enabled by your employer, we present a separate, additional disclosure specifically covering background collection before requesting the background location permission. That disclosure explains that location may be recorded while the app is not in the foreground, states the shift or time window during which this occurs, and confirms that you can revoke the permission at any time from device settings.

9.4 Ongoing Notice While Collecting

While location tracking is active, the app displays a persistent in-app indicator so that collection is never silent. You can see at any time whether tracking is currently running.

10. Cookies and Tracking

We use:

• Essential cookies
• Performance cookies
• Analytics cookies
• Marketing cookies

EU visitors may be presented with consent controls before non-essential cookies are activated.

11. GDPR Rights (EU/EEA/UK)

If you are located in Europe, you may request:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Requests may be sent to: [email protected]

European users may also lodge complaints with their local supervisory authority under GDPR.

12. U.S. Privacy Rights

Residents of certain U.S. states may request:

• Access to personal information
• Correction
• Deletion
• Opt-out of targeted advertising
• Opt-out of sale/sharing of personal information
• Data portability

9ance does not sell personal data.

13. International Transfers

Data may be processed in:

• United States
• India
• European Union
• Other secure cloud infrastructure regions

Where required, international transfers use:

• Standard Contractual Clauses (SCCs)
• Contractual safeguards
• Technical and organizational controls

14. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Contractual obligations
• Legal compliance
• Security and audit purposes

15. Security Measures

We implement:

• Encryption in transit
• Access controls
• Audit logging
• Role-based permissions
• Infrastructure monitoring
• Backup and disaster recovery

16. Children's Privacy

Our services are not intended for individuals under 16 years of age.

17. Third-Party Services

We may integrate with:

• Payment providers
• Cloud hosting providers
• Communication platforms
• Analytics providers
• API partners

Each provider is contractually required to protect user data.

18. AI and Automated Decision-Making

9ance AI systems may process:

• Voice commands
• CRM interactions
• Workflow automations
• Lead scoring

Users may request human review where required by applicable law.

19. Changes to This Policy

We may update this policy periodically. Material updates will be published at the 9ance Legal Center.

20. Contact Us

9ance Technologies LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Website: 9ance.com
Email: [email protected]