Privacy Policy
Effective Date: April 1, 2026
Last Updated: April 1, 2026
This Privacy Policy explains how 9ance Technologies LLC (“9ance,” “Company,” “we,” “our,” or “us”) collects, uses, processes, stores, transfers, and protects personal information when you use our websites, SaaS platforms, AI products, CRM systems, mobile applications, APIs, integrations, and related services.
1. Company Information
Legal Entity: 9ance Technologies LLC
Registered Office: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Website: www.9ance.com
Privacy Contact: [email protected]
Data Protection Requests: [email protected]
2. Scope
This Privacy Policy applies to users located in:
- European Union (EU)
- European Economic Area (EEA)
- United Kingdom
- United States
- Canada
- Australia
- Asia-Pacific
- Middle East
- Latin America
- Other international jurisdictions
3. Applicable Regulations
9ance processes data in accordance with:
Europe
- European Union General Data Protection Regulation (GDPR) (EU) 2016/679
- UK GDPR
- ePrivacy Directive
United States
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act
- Utah Consumer Privacy Act
International
- Personal Information Protection laws applicable in customer jurisdictions
4. Information We Collect
We may collect:
Identity Information
- Full name
- Business name
- Job title
- Username
Contact Information
- Email address
- Phone number
- Mailing address
Technical Information
- IP address
- Browser data
- Device information
- Cookies
- Operating system
- Log files
Business Information
- CRM records
- Leads
- Sales pipeline data
- Customer communications
AI Interaction Data
- Voice inputs
- Chat messages
- Automation logs
- Commands provided to NeeN AI
Payment Information
Processed via secure third-party payment processors.
5. Legal Basis for Processing (GDPR)
For users in the EU/EEA/UK, we process personal data under:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Protection of vital interests
6. How We Use Data
We use data to:
- Provide SaaS services
- Operate CRM systems
- Power AI automation
- Improve platform performance
- Fraud detection
- Security monitoring
- Customer support
- Billing and invoicing
- Regulatory compliance
- Product analytics
7. Cookies and Tracking
We use:
- Essential cookies
- Performance cookies
- Analytics cookies
- Marketing cookies
EU visitors may be presented with consent controls before non-essential cookies are activated.
8. GDPR Rights (EU/EEA/UK)
If you are located in Europe, you may request:
- Access
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
Requests may be sent to: [email protected]
European users may also lodge complaints with their local supervisory authority under GDPR.
9. U.S. Privacy Rights
Residents of certain U.S. states may request:
- Access to personal information
- Correction
- Deletion
- Opt-out of targeted advertising
- Opt-out of sale/sharing of personal information
- Data portability
9ance does not sell personal data.
10. International Transfers
Data may be processed in:
- United States
- India
- European Union
- Other secure cloud infrastructure regions
Where required, international transfers use:
- Standard Contractual Clauses (SCCs)
- Contractual safeguards
- Technical and organizational controls
11. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Contractual obligations
- Legal compliance
- Security and audit purposes
12. Security Measures
We implement:
- Encryption in transit
- Access controls
- Audit logging
- Role-based permissions
- Infrastructure monitoring
- Backup and disaster recovery
13. Children's Privacy
Our services are not intended for individuals under 16 years of age.
14. Third-Party Services
We may integrate with:
- Payment providers
- Cloud hosting providers
- Communication platforms
- Analytics providers
- API partners
Each provider is contractually required to protect user data.
15. AI and Automated Decision-Making
9ance AI systems may process:
- Voice commands
- CRM interactions
- Workflow automations
- Lead scoring
Users may request human review where required by applicable law.
16. Changes to This Policy
We may update this policy periodically. Material updates will be published at the 9ance Legal Center.
17. Contact Us
9ance Technologies LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Website: 9ance.com
Email: [email protected]