Which plans include WhatsApp CRM?

WhatsApp CRM is included on the NeeN AI Neo plans — Neo at Rs 14,499 a year for up to 8 users and Neo Business at Rs 29,999 for up to 25. On NeeN AI Starter it is an add-on at Rs 800 per WhatsApp account per month, not per user, so check which plan you are quoting before assuming it is included. Either way that is below what the standalone WhatsApp platforms charge — AiSensy and Interakt start around Rs 1,500 a month and Wati around Rs 2,199. Meta's per-conversation charges apply on every platform and are billed to your own WhatsApp account.

Do I need to set up the WhatsApp Business API myself?

No. NeeN AI runs on Meta's official Cloud API, but you connect by scanning a QR code rather than configuring anything — no developer, no manual setup, live in about 2 minutes. Because it is the official API, Meta's per-conversation charges (around Rs 1.09 for a marketing message to an Indian number) are billed to your WhatsApp account separately from the subscription.

Can multiple agents use the same number?

Yes. Multiple team members can handle conversations from one WhatsApp number with full visibility.

WhatsApp CRM

Never Miss a WhatsApp Lead Again. Ever.

Connect your WhatsApp number by scanning a QR — no manual API setup, no developer, no waiting. Runs on Meta's official Cloud API, so AI auto-replies, lead capture and follow-ups are compliant from day one and every chat lands in your pipeline.

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Scan QR

No manual setup

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Hi, I'm interested in your CRM software. What's the pricing?

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Hi! 👋 Thanks for reaching out. NeeN AI CRM starts at just ₹999/user/month with a 14-day free trial. Which of these best describes your team? 1. Small team (1-5 reps) 2. Growing team (5-15 reps) 3. Large team (15+ reps)

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Results that matter

What Teams Gain in Their First 30 Days

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Reply time

Every message, instantly

Zero

Missed leads

24/7 auto-capture

2 min

To go live

Scan a QR, no API setup

Auto

CRM sync

Every chat = CRM lead

How it works

Simple to Start. Powerful to Scale.

Scan QR code

Connect your WhatsApp number by scanning a QR. We handle the Meta Cloud API setup, so there is nothing to configure. Live in 2 minutes.

Set auto-reply rules

Configure responses for common queries. Use templates or create custom flows.

AI handles conversations

Every message gets an instant reply. Leads captured. Follow-ups scheduled.

Leads flow to CRM

Every WhatsApp conversation auto-creates a lead in your pipeline with full context.

Everything you get

Every Outcome. One Platform.

QR Setup, Official API

Scan QR. Go live in 2 minutes.

Runs on Meta's official Cloud API, connected by scanning a QR — no manual API configuration and no developer needed. Meta's per-conversation charges are billed to your WhatsApp account.

AI Auto-Reply

Every message answered instantly.

AI replies to customer messages in under 1 second, 24/7, in their language.

Lead Capture

WhatsApp chat becomes CRM lead.

Every conversation automatically creates or updates a lead in your CRM pipeline.

Follow-up Sequences

Leads that go quiet? AI follows up.

Automated follow-up messages based on lead stage and behaviour.

Broadcast & Campaigns

Reach thousands in one click.

Send promotional messages, offers, and updates to segmented contact lists.

Multi-Agent Support

Your whole team on one number.

Multiple agents can handle conversations from the same WhatsApp number.

Chat Analytics

Know what's working.

Response times, conversion rates, agent performance — all tracked.

Template Messages

Professional replies, every time.

Pre-built templates for common scenarios — quotes, confirmations, follow-ups.

FAQ

Everything You Need to Know

Your Customers Are on WhatsApp. Your CRM Should Be Too.

Start capturing every WhatsApp lead automatically.

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Comparing WhatsApp CRMs?

This page covers NeeN AI WhatsApp CRM. If you are still shortlisting vendors, the comparison below sets it against the Business API providers on pricing and setup.