Helpdesk by 9ance
Resolve Tickets Faster. Keep Customers Happier.
Complete helpdesk and customer support platform. Ticket management, email automation, customer portal, SLA tracking, and multi-branch support — all integrated with NeeN AI CRM.
Results that matter
What Teams Gain in Their First 30 Days
How it works
Simple to Start. Powerful to Scale.
Customer raises a ticket
Via email, WhatsApp, customer portal, or phone. Ticket auto-created with all context.
Auto-routed to right agent
Based on category, priority, and agent availability. No manual assignment needed.
Agent resolves with full context
Customer history, previous tickets, CRM data — everything visible in one screen.
Customer feedback collected
Auto satisfaction survey. SLA compliance tracked. Reports generated.
Everything you get
Every Outcome. One Platform.
Ticket Management
Every issue tracked from start to finish.
Create, assign, prioritize, and resolve tickets with full audit trail and status tracking.
Customer Portal
Customers help themselves.
Self-service portal where customers raise tickets, track status, and view knowledge base.
Email Automation
Auto-replies that actually help.
Acknowledgment emails, status updates, and resolution notifications — all automatic.
SLA Management
Never miss a deadline.
Define SLA rules per priority. Auto-escalation when deadlines approach.
Multi-Branch Support
One system for all locations.
Manage support across multiple branches with branch-specific routing and reporting.
Knowledge Base
Reduce repeat tickets by 40%.
Build a searchable FAQ and help center. Customers find answers before raising tickets.
CRM Integration
Support meets sales context.
Every ticket linked to the customer's CRM record — deals, history, and notes visible.
Reports & Analytics
Data-driven support decisions.
Resolution time, agent performance, customer satisfaction, ticket volume trends.
WhatsApp Support
Support where customers already are.
Receive and respond to support tickets directly from WhatsApp.
The difference
Before & After Helpdesk by 9ance
| What Changes | Without NeeN AI | With NeeN AI |
|---|---|---|
| Ticket tracking | Email inbox + Excel | Centralized ticket system |
| Response time | Hours to days | Minutes — auto-acknowledgment |
| Agent assignment | Manual, often delayed | Auto-routed by category |
| Customer visibility | No status updates | Real-time portal tracking |
| SLA compliance | No tracking | Auto-escalation on breach |
| Reporting | Manual monthly reports | Real-time dashboards |
Who it's for
Built for Your Industry. Proven Results.
SaaS & Technology
Challenge
Bug reports, feature requests, and onboarding queries flood the inbox.
Solution
Auto-categorize tickets. Route bugs to engineering, features to product, onboarding to success.
E-commerce
Challenge
Order issues, returns, and refund requests need fast resolution.
Solution
Auto-link tickets to orders. Template responses for common issues. Escalation for refunds.
Manufacturing
Challenge
Warranty claims and service requests are tracked in Excel.
Solution
Digital ticket system with warranty validation, parts tracking, and service history.
Healthcare
Challenge
Patient queries about appointments, reports, and billing.
Solution
Patient portal for self-service. Auto-routing to relevant department.
FAQ
Everything You Need to Know
Your Customers Deserve Better Support. Your Team Deserves Better Tools.
Start resolving tickets faster with 9ance Helpdesk.