Question 1

What is NeeN AI CRM?

Accepted Answer

NeeN AI CRM is the world's first voice + chat conversational CRM. Instead of filling forms, you talk to your CRM in 140+ languages — you speak, NeeN AI listens, understands, and responds. It manages leads, deals, contacts, pipeline, follow-ups, and provides AI-powered insights through natural conversation.

Question 2

How does voice conversation work in NeeN AI?

Accepted Answer

Click the microphone or say your command. For example: 'Add a new lead — Rahul from Acme Corp, interested in enterprise plan.' NeeN AI creates the lead and may ask clarifying questions like 'What's the deal value?' It's a real two-way conversation, not just voice-to-text. Works in 140+ languages including Hindi, Tamil, Telugu, Marathi, Bengali, and more.

Question 3

Can NeeN AI replace Salesforce, HubSpot, or Zoho?

Accepted Answer

Yes, for most sales teams. NeeN AI includes all core CRM features — lead management, deal pipeline, contact database, activity tracking, reporting, and integrations. The key difference: voice-first interface means higher adoption rates. We help migrate your data from any existing CRM. For enterprises with complex customizations, NeeN AI can also work alongside existing systems via API.

Question 4

What AI features are included?

Accepted Answer

NeeN AI includes: two-way voice conversations, AI chatbot for text-based interaction, AI auto-reply for leads, AI auto follow-ups, AI voice agent for outbound calls, AI data engine for insights and forecasting, smart lead scoring, and intelligent pipeline recommendations. The full AI engine is available on the Startup Plus plan.

Question 5

Does NeeN AI work offline?

Accepted Answer

The mobile app supports offline mode for basic CRM operations. Data syncs automatically when you're back online. Voice AI features require an internet connection for real-time processing.

Question 6

How does WhatsApp CRM work?

Accepted Answer

9ance WhatsApp CRM turns your WhatsApp into a full sales and support tool. Leads from WhatsApp conversations flow directly into your CRM. NeeN AI can auto-reply to messages, qualify leads, send follow-ups, and manage conversations — all without templates or the Business API. Every WhatsApp conversation is synced inside the CRM dashboard.

Question 7

Do I need WhatsApp Business API?

Accepted Answer

No. Unlike other WhatsApp CRM tools, 9ance works with your regular WhatsApp — no Business API, no templates, no bot setup required. NeeN AI understands conversations naturally and acts on them. For businesses that want template messaging and bulk broadcasts, we also support WhatsApp Business API integration.

Question 8

What is the WhatsApp AI Assistant?

Accepted Answer

The WhatsApp AI Assistant is a 24/7 AI-powered support agent on your WhatsApp. It handles customer queries, provides product information, qualifies leads, books appointments, and escalates complex issues to your team — all automatically. It learns from your business context and responds naturally.

Question 9

What is TeleCRM?

Accepted Answer

TeleCRM is India's first AI CRM with native SIM-based telephony. Call directly using your mobile SIM — customers see your real number, not a virtual one. Calls are auto-recorded and synced to the CRM. NeeN AI provides call intelligence: automatic summaries, sentiment analysis, and suggested next actions.

Question 10

How is TeleCRM different from VoIP dialers?

Accepted Answer

VoIP dialers use internet-based calling with virtual numbers — customers often don't pick up unknown numbers. TeleCRM uses your actual mobile SIM, so your real number shows on caller ID. This means higher pickup rates, better trust, and no call quality issues. Plus, everything auto-syncs to CRM with AI analysis.

Question 11

Is there a TeleCRM mobile app?

Accepted Answer

Yes. The NeeN AI CRM + TeleCRM Android app lets you make SIM-based calls, auto-record conversations, view call logs, and access full CRM features — all from your phone. Available for download on our website.

Question 12

What does Field Force CRM include?

Accepted Answer

Field Force CRM includes: live GPS tracking of field agents, geo-verified attendance (punch in/out via mobile), route planning and visit tracking with geo-tagged proof, expense management with bill uploads and manager approval, and a smart dialer for on-the-go calling. Everything syncs to the main CRM dashboard in real-time.

Question 13

How does attendance tracking work?

Accepted Answer

Field agents punch in/out via the mobile app or WhatsApp. Each punch is geo-verified — the system records the exact location and time. Managers can see real-time attendance status, late arrivals, and attendance history. Geofencing ensures agents can only punch in from designated locations.

Question 14

Can managers track field agents in real-time?

Accepted Answer

Yes. The dashboard shows live GPS locations of all field agents with route history. Managers can see who's at which client, track travel routes, verify visit durations, and monitor daily coverage. All location data is logged for reporting and compliance.

Question 15

What plans are available?

Accepted Answer

9ance offers: Free CRM (core features, free forever), Startup ($18/user/month — CRM core, IndiaMART & TradeIndia integrations), Startup Pro ($29/user/month — workflow automation, WhatsApp CRM, basic AI), Startup Plus ($48/user/month — full NeeN AI engine, voice agent, marketing suite), and Enterprise (custom pricing for 25+ users). All prices exclude GST (18%).

Question 16

Is there a free trial?

Accepted Answer

Yes. All paid plans come with a 14-day free trial. The Free CRM plan is free forever with core CRM features. No credit card required to start.

Question 17

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Changes take effect from the next billing cycle. If you upgrade mid-cycle, you'll be charged the prorated difference.

Question 18

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee on all paid plans. No questions asked. Contact support for refund processing.

Question 19

Is GST included in the price?

Accepted Answer

No, all displayed prices are exclusive of GST (18%). GST will be added at checkout for Indian customers.

Question 20

What integrations are available?

Accepted Answer

Native integrations include: IndiaMART (automatic lead capture), TradeIndia, JustDial, WhatsApp Business, Google Workspace (Calendar, Gmail, Contacts, Sheets), and Microsoft Outlook. API access and webhooks are available on higher plans for custom integrations.

Question 21

How does IndiaMART integration work?

Accepted Answer

Once connected, all leads from your IndiaMART account flow directly into 9ance CRM automatically — no manual import needed. Lead details including name, phone, email, product interest, and inquiry message are captured. NeeN AI can auto-assign leads to sales reps and trigger follow-up sequences.

Question 22

Can I migrate data from my existing CRM?

Accepted Answer

Yes. We support migration from Salesforce, HubSpot, Zoho, Freshsales, Pipedrive, or any CRM via Excel/CSV import. Our team helps with field mapping, deduplication, and ensuring a smooth transition. Most migrations complete within a day.

Question 23

Is there a mobile app?

Accepted Answer

Yes. The NeeN AI CRM + TeleCRM Android app includes full CRM access, SIM-based calling, voice commands, field force features (GPS tracking, attendance, expenses), and offline mode. Manage your entire sales operation from your phone.

Question 24

Is the app available for iOS?

Accepted Answer

Currently the native app is available for Android. iOS users can access the full CRM through the mobile-optimized web app at crm.9ance.com, which works on any browser.

Question 25

How secure is my data?

Accepted Answer

9ance employs enterprise-grade security: end-to-end encryption for all data, role-based access controls, audit logs, regular automated backups, and GDPR-ready data handling. Voice conversations are processed securely with no audio stored after processing.

Question 26

Where is data stored?

Accepted Answer

Data is stored on secure cloud infrastructure with data residency options for Indian enterprises. Regular automated backups ensure data safety. We comply with Indian data protection regulations.

Question 27

Can I export my data?

Accepted Answer

Yes. You can export all your data (leads, contacts, deals, activities) at any time in CSV/Excel format. Your data belongs to you — no lock-in.

Help Center & FAQs

NeeN AI CRM

WhatsApp CRM

TeleCRM

Field Force CRM

Pricing & Plans

Integrations

Mobile App

Security & Data

Still have questions?