What is an insurance CRM?

An insurance CRM is software that manages the complete insurance brokerage lifecycle — from prospect and quotation through policy issuance, premium collection, claims, commissions, and renewals — in one system instead of spreadsheets and paper files.

What is the best insurance CRM software in India?

NeeN AI is an India-built insurance CRM for IRDA-registered brokers and agencies. It manages leads, multi-carrier quotations, policies, premiums, claims, commissions and renewals in one platform, with IRDA fields, INR amounts and Indian payment modes (cash, cheque, NEFT, UPI, card) built in.

How is NeeN AI different from other insurance CRMs?

Unlike generic CRMs, NeeN AI is purpose-built for the Indian insurance brokerage lifecycle — multi-carrier quotations, policy, premium, claims and commission tracking, automatic renewal alerts (60/30/15 days), IRDA fields and Indian payment modes — so brokers run their entire book in one place instead of spreadsheets and WhatsApp.

Which lines of insurance does NeeN AI support?

NeeN AI Insurance CRM supports Health, Life, Motor, Fire, Marine, Liability, Travel, and other custom lines of business within a single platform.

Can it track renewals automatically?

Yes — every policy's renewal count and parent policy are linked automatically, and the system generates alerts before expiry so renewals are never missed.

Does it handle commission tracking?

Yes — commissions are auto-generated from policies, with expected versus received amounts tracked by carrier and commission type (first-year, renewal, or override), and agent payouts managed within the same platform.

Is it suitable for IRDA-registered brokers and agencies?

Yes — the platform is built for the Indian insurance market, with IRDA registration fields for carriers and agents, INR-formatted amounts, and Indian payment modes (cash, cheque, NEFT, UPI, card).

Can different team members have different access levels?

Yes — every module is permission-gated at both the view and action level (such as estimate-premium or view-commission), so role-based access can be configured per user.

How does claims tracking work?

Claims move through a defined status workflow — intimated, documents pending, under review, approved or rejected, settled, and closed — with documents, notes, and assignment tracked at every stage.

Insurance CRM

Stop Losing Renewals to Spreadsheets. Run Your Entire Insurance Book in One Place.

From the first lead to the next renewal, NeeN AI tracks every policy, premium, claim, and commission across Health, Life, Motor, Fire, Marine, Liability & Travel — so nothing expires silently and no commission goes uncollected.

Start Free Trial Book a Demo

₹550

Per user / month

100%

Renewals tracked

Lines of business

<5 min

Multi-carrier quote

The problem

Why Insurance Agencies Leak Revenue Every Renewal Cycle

Renewals fall through the cracks

A policy lapses not because the customer didn't want to renew, but because nobody followed up 30 days before expiry. Each lapsed policy is lost premium and lost commission.

Commissions go uncollected

Without a system tracking expected vs. received commission per carrier and per policy, agencies routinely miss the gap between what carriers owe and what gets paid out.

Claims update nobody — including the customer

A claim moves from intimation to settlement across five status changes, yet most agencies track it on WhatsApp threads and physical files, not a system the whole team can see.

What if every policy, premium, claim, and commission lived in one dashboard — automatically?

Results that matter

What Teams Gain in Their First 30 Days

Zero

Missed renewals

Auto-alerts 60/30/15 days before expiry

100%

Premium visibility

Every due and overdue installment tracked

Faster

Commission reconciliation

Expected vs. received, by carrier

Full

Claims transparency

Every status change logged and visible

How it works

Simple to Start. Powerful to Scale.

Capture the lead

Prospect details, demographics, sum assured needs, and urgency (hot/warm/cold) are logged the moment a lead comes in — across any line of business.

Quote across carriers

Build multi-option quotations linked to the lead, track validity dates, and convert the accepted quote into a policy in one click.

Issue & track the policy

Policy number, carrier, premium frequency, risk dates, members, nominees, and riders — all stored against one policyholder record with auto-generated premium schedules.

Collect, claim, renew, repeat

Premium collection, claims lifecycle, commission generation, and renewal reminders run continuously in the background — so the next policy year starts itself.

Everything you get

Every Outcome. One Platform.

Prospects & Lead Management

Turn inquiries into quotes, faster.

Capture demographics, income, smoker status, desired sum assured, and urgency — then move leads through a clear pipeline from new to converted.

Multi-Carrier Quotations

Compare. Send. Convert.

Build multi-option quotes per lead, track sent/accepted/rejected/expired status, and convert accepted quotes directly into policies.

Policy Management

Every policy detail, one record.

Policy number, carrier, product, sum assured, premium frequency, risk dates, members, nominees, riders, and documents — searchable in seconds.

Premium Collection

No due date missed, ever.

Installment schedules with due/overdue tracking, multi-mode payment recording (cash, cheque, NEFT, UPI, card), and auto-generated receipts.

Claims Management

Full visibility, start to settlement.

Track claim type, incident date, claimed vs. approved vs. settled amount, and status — from intimated through documents pending, under review, approved, settled, and closed.

Commission Management

Know exactly what's owed — and what's paid.

Auto-generate commissions from policies, track expected vs. received by carrier, and manage agent payouts across first-year, renewal, and override commission types.

Renewals Pipeline

Renewals become a system, not a scramble.

Renewal count and parent policy linkage are tracked automatically, with expiry alerts that fire before the customer even thinks about switching.

Master Data & Configuration

Carriers, products, and rate cards — centralized.

Configure carriers with IRDA registration details, products by line of business, commission rules (percentage or flat, on premium or sum assured), and rating tables — once, used everywhere.

Reporting Suite

Every report your agency actually needs.

Policy Register, Premium Collection, Outstanding Premium, Renewals Due, Commission Statement, Claims, Agent Performance, Carrier Business, Lapsed Policies, and New Business — ready on demand.

Dashboard & Analytics

The whole book of business, at a glance.

KPI cards for policies, premium collected, outstanding, commission, claims, and renewals — plus LOB distribution, quotation funnel, and agent leaderboard.

Inside the product

Every Insurance CRM Module

These are the actual screens inside NeeN AI Insurance CRM — the policy lifecycle, claims, commission engine and the eleven reports an agency or broker actually runs on.

Policy Lifecycle

From prospect to policy holder to renewal, on one record.

Prospects
Policy Holders
Policies
Quotations
Premiums
Premium Calculator

Claims

Claim intake and tracking against the policy it belongs to.

Claims
Claims Report
Activities

Commissions & Agents

The payout side — what each agent earned and on which policy.

Commissions
Commission Rules
Rate Cards
Agents
Commission Statement
Agent Performance

Carriers & Products

Every insurer and product you sell, with business tracked per carrier.

Carriers
Products
Carrier Business

Insurance Reports

The register, collection and renewal reports the book is managed from.

Policy Register
Premium Collection
Outstanding Premium
Renewals Due
Lapsed Policies
New Business
All Reports

Dashboards

Book health, pipeline and calling activity in one view.

Insurance Overview
NeeN AI Dashboard
Pipeline
Meta Ads
Activity Reports
Call Analytics

Pipeline & Automation

Shared CRM screens plus follow-ups that run themselves.

Leads
Contacts
Customers
Lead Capture
Auto Follow-up
Journey Builder

The difference

Before & After Insurance CRM

What Changes	Without NeeN AI	With NeeN AI
Renewal tracking	Manual follow-up, often missed	Auto-alerts 60/30/15 days before expiry
Premium collection	Excel sheets, missed installments	Auto schedules with due/overdue tracking
Commission reconciliation	Manual matching against carrier statements	Expected vs. received tracked per policy
Claims status	Tracked over WhatsApp and paper files	Full lifecycle visible to the entire team
Quotation turnaround	Hours per carrier, manually compared	Multi-option quotes generated in minutes
Reporting	Built manually each month	10 standard reports, generated on demand
Access control	Everyone sees everything	Role-based, permission-gated by module

What teams are saying

Real Results After 30 Days

"We stopped losing renewals to forgotten follow-ups. Every policy now has an alert before it lapses."

Zero Lapsed Renewals

Insurance Agency, India

Agency Principal

"Commission reconciliation that used to take two days now takes twenty minutes."

Faster Reconciliation

Insurance Brokerage, India

Accounts Manager

Proof

Businesses Already Running This

Insurance

Vima Advisor

Delivered end-to-end insurance automation — website, Meta ads, WhatsApp AI, calling, KYC and a built-in premium calculator — all connected to one CRM.

8Modules delivered

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FAQ

Everything You Need to Know

Run Your Entire Insurance Book Without the Spreadsheets.

Join insurance agencies and brokers across India managing leads, policies, claims, and commissions in one platform.

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