Automobile CRM
A CRM for vehicle dealerships and showrooms. Track every enquiry from portal, walk-in or WhatsApp through test drive, booking and delivery — with exchange, finance and insurance attached to the same customer record.
The problem
A customer visits, talks to a sales consultant, leaves without buying — and nothing is written down. There's no follow-up because there's no record that they came.
Enquiries from web portals and ads arrive faster than the team calls them. The dealership that phones within minutes usually books the test drive.
The test drive happens, the consultant means to call back, the week fills up. High-intent buyers slip away with no reminder in the system.
Existing owners are the easiest exchange and upgrade pipeline in the business, but service history and sales sit in different systems so nobody works that list.
An automobile CRM keeps the whole customer life in one record — the enquiry, the test drive, the booking, the delivery and the service visits — so follow-up depends on the system rather than on which consultant remembers.
Results that matter
How it works
Portal and ad leads flow in automatically; walk-ins and phone enquiries are logged in seconds on mobile with the model of interest recorded.
Leads route to a consultant by rules, WhatsApp replies go out instantly, and anything not actioned in time escalates to the manager.
Enquiry, test drive booked, test drive done, quotation, negotiation, booking, finance approval, delivery — with the current stage always visible.
Service reminders, insurance renewal and exchange prompts fire automatically, so the same customer returns instead of being lost.
Everything you get
Know what's actually in demand.
Every enquiry records the model and variant of interest, so you can see demand by model and stock accordingly rather than guessing.
The highest-intent step, managed properly.
Book test drives against a consultant and vehicle, with automatic reminders to the customer and a follow-up task created the moment it's completed.
No customer waits without an update.
Track booking, payment, finance approval, registration and delivery stages with the customer informed at each step over WhatsApp.
The exchange decides many deals.
Record the customer's existing vehicle, its valuation and the exchange offer on the same record as the new-vehicle deal.
Capture the profit alongside the sale.
Track finance applications and insurance attach against each booking, so those revenue lines aren't managed on a separate sheet.
Ten seconds on the showroom floor.
Consultants log a walk-in from their phone — or speak it, and AI records the details — so no visit goes unrecorded.
Reply before the next dealership does.
AI answers new enquiries in seconds with model and price information, then hands a warm lead to the consultant.
Turn owners into repeat buyers.
Automatic reminders for service due, insurance renewal and exchange eligibility keep your existing base generating business.
Customers answer a real number.
Consultants call from their own business SIM; calls and recordings attach to the customer record automatically.
Coach on real numbers.
Enquiries handled, test drives converted, bookings closed and follow-up compliance per consultant, live rather than end-of-month.
The difference
| What Changes | Without NeeN AI | With NeeN AI |
|---|---|---|
| Walk-in record | Paper register, rarely followed up | Logged on mobile, follow-up scheduled |
| Portal lead response | Called whenever someone gets to it | Instant WhatsApp reply, auto-assigned |
| After a test drive | Consultant's memory | Automatic follow-up task and reminder |
| Booking to delivery | Customer calls to ask for updates | Proactive WhatsApp status updates |
| Exchange & finance | Separate sheets per department | On the same customer record |
| Existing owners | Contacted only when they call | Service, renewal and upgrade reminders |
Who it's for
Challenge
Portal and walk-in enquiries outnumber what consultants can follow up.
Solution
Auto-capture, auto-assign and instant WhatsApp response, with test-drive follow-ups scheduled automatically.
Challenge
High enquiry volume and low ticket size make manual follow-up uneconomical.
Solution
AI handles first response and qualification; consultants only work serious buyers.
Challenge
Long cycles with finance approvals and fleet negotiations.
Solution
Stage-wise pipeline with finance tracking and automated follow-up over months.
Challenge
Stock and buyer interest change daily across many models.
Solution
Model-wise enquiry data plus exchange valuations on one record.
Feature highlights
Proof
FAQ
Start free — every walk-in, test drive and booking tracked in one place.
