9ance Telephony
Cloud Telephony + CRM. Auto Dialer, IVR, Every Lead Connected.
Cloud telephony for Indian sales teams: 9ance puts an Auto Dialer, IVR, call recording and an agent-wise dashboard directly inside your CRM — then wires in Google Ads, Meta Ads, WhatsApp, JustDial and more so every lead lands, gets assigned and gets called automatically. Start with 1,000 dialer minutes.
The problem
Your leads and your dialer live in different tools
Leads scattered across sources
Google Ads, Meta Ads, JustDial, WhatsApp and your website all drop leads in different places — some never get called.
Dialing is a separate app
Reps copy numbers from the CRM into a standalone dialer, so calls and outcomes never sync back cleanly.
No accountability
Without agent-wise call data, managers can't see who called whom, how long, or what happened.
Hot leads go cold
With no auto-assignment or escalation, a fresh enquiry can sit unassigned for hours while a competitor calls first.
9ance Telephony collapses all of that into one platform: every lead source flows into the CRM, gets auto-assigned, and your team dials from a built-in web or mobile dialer — with every call recorded against the right contact. As a Meta Technology Partner, our WhatsApp and Meta Ads connections are official, not workarounds.
Results that matter
What Teams Gain in Their First 30 Days
How it works
Simple to Start. Powerful to Scale.
Leads flow in automatically
Google Ads, Meta Ads, JustDial, WhatsApp and a public lead-capture endpoint push every enquiry straight into your CRM.
Auto-assignment routes them
Rules assign each new lead to the right agent instantly — and escalate it if no one acts in time.
Agents dial from the CRM
Web or mobile dialer + Auto Dialer call through your list; every call is recorded and logged to the contact.
Close and bill in one place
Turn a conversation into a Quote, Order and Invoice without ever leaving 9ance.
Everything you get
Every Outcome. One Platform.
Auto Dialer
Stop dialing. Start talking.
The Auto Dialer works through your lead list back-to-back, so agents spend time on conversations, not keypads.
Web + Mobile Dialer
Call from anywhere.
A built-in dialer on desktop and mobile — reps call in the office or in the field from the same CRM.
Call History + Recording
Every call, on the record.
Full call history with recordings attached to each contact for quality, training and dispute resolution.
Agent-wise Dashboard
See who's performing.
Per-agent call volume, talk time and outcomes so managers coach with data, not guesswork.
Lead Auto-Assignment
No lead sits idle.
New leads are routed to the right agent automatically by rules you define.
Lead Escalation
Hot leads never go cold.
If a lead isn't actioned in time, it escalates to a manager or another agent automatically.
Google + Meta Ads Capture
First to call wins.
Leads from Google Ads and Meta (Facebook/Instagram) lead forms land in the CRM the moment they submit.
WhatsApp — Direct + Cloud API
Reply in seconds, from the CRM.
Connect WhatsApp directly or via the official Meta Cloud API — capture, reply and log conversations in one thread.
JustDial Integration
No enquiry left in an inbox.
JustDial enquiries flow straight into the pipeline, assigned and ready to call.
Pabbly, Wix & Meta Pixel
Connect the rest of your stack.
Pabbly Connect for 1,000+ apps, Wix website forms, and Meta Pixel for ad-conversion tracking — all supported.
Public Lead-Capture Endpoint
Any source, one inbox.
A public API endpoint lets any site, form or tool push leads into 9ance without custom integration work.
Quotes, Orders & Invoices
From call to cash.
Raise Quotes, convert them to Orders and generate Invoices inside the CRM — no separate billing tool needed.
The maths
What calling actually costs
Unlimited outbound from ₹1,000 per agent per month. IVR included with a CRM plan.
| What | Traditional | NeeN AI |
|---|---|---|
| Outbound calling (India) | Per-minute billing that scales with volume | ₹1,000/agent/month, unlimited outbound (min 3 agents) |
| IVR | Separate product, priced per flow | From ₹1,800/month, up to 3 users |
| US calling | Per-minute international rates | From $40/agent/month, unlimited |
| US number (DID) | Setup fee plus monthly rental | $3 per number/month |
| UK calling | Per-minute international rates | From $62/agent/month, unlimited |
| UK number (DID) | Setup fee plus monthly rental | $5 per number/month |
| CRM to work from | Bought separately | Included — calls log against the lead |
The difference
A patchwork of tools vs 9ance Telephony
| What Changes | Without NeeN AI | With NeeN AI |
|---|---|---|
| Lead sources | Ads, JustDial, WhatsApp all separate | All flow into one CRM inbox |
| Dialing | Standalone dialer app | Web + mobile dialer inside the CRM |
| Assignment | Manual, first-come-first-served | Auto-assigned by rules + escalation |
| Call records | Lost or in another system | Recorded and attached to the contact |
| Billing | Separate invoicing software | Quotes → Orders → Invoices built in |
| Integrations | Custom code for each tool | Native + Pabbly for 1,000+ apps |
Who it's for
Built for Your Industry. Proven Results.
Real Estate
Challenge
Portal, Meta Ads and website leads arrive faster than agents can call.
Solution
Every source auto-captures and auto-assigns; the Auto Dialer calls them in order.
Coaching & Education
Challenge
Admission-season enquiries flood in on WhatsApp and JustDial.
Solution
WhatsApp Cloud API + JustDial capture leads instantly and route them to counsellors.
Financial Services
Challenge
High call volumes with strict follow-up SLAs.
Solution
Auto Dialer plus escalation rules ensure every lead is called within the SLA window.
D2C & Services
Challenge
Ad spend on Google and Meta with no clear line to closed sales.
Solution
Ads + Meta Pixel connect spend to leads, calls and invoices in one view.
Feature highlights
What Each Feature Does For You
FAQ
Everything You Need to Know
Connect Every Lead to a Call.
Start with 1,000 dialer minutes — dialer, CRM and integrations in one platform.
Related calling solutions
- NeeN AI TeleCRM — SIM-based calling with AI call intelligence
- SIM-Based CRM — call from your own SIM, logged automatically
- SIM Dialer — auto-dialer for telecalling teams
- Unlimited Calling CRM — CRM + dialer + IVR on one flat price
- Call Management Software — accountability & reporting
- Call Tracking Software — source attribution to revenue
- SIM-Based Calling vs VoIP compared