ARP Consulting and Solutions
Built a fully custom platform unifying recurring billing, license and service management, GST compliance, bulk communication and credential security.
ARP Consulting and Solutions needed a single custom platform to run recurring billing, software and service licenses, compliance reporting and bulk customer communication — replacing a mix of manual spreadsheets, disconnected tools and email-based tracking.
Rather than force their business into a generic off-the-shelf product, we built a fully customised platform designed around their exact operational workflow, with every module tailored to how they actually work.
What We Delivered
The Problem
Recurring invoices for multiple clients had to be generated manually across different billing periods — monthly, quarterly and yearly — which caused delays and errors as volume grew. License and service records were tracked by hand, so renewals and expiries were often missed or caught too late.
There were no automated reminders for upcoming license expiries, risking service disruption and lost renewal revenue. GST compliance (GSTR1) reporting was a separate manual exercise, completely disconnected from the billing data it should have been derived from.
Customer communication — payment reminders, renewal notices and updates — was sent one by one over email and WhatsApp, which became extremely time-consuming for a growing customer base. On top of that, sensitive credentials such as client logins, service passwords and API keys were stored insecurely across notes and spreadsheets.
The Solution
A connected set of NeeN AI modules, deployed step by step.
Bulk period-based recurring invoicing
Recurring invoices can now be generated in bulk for any billing period — monthly, quarterly, yearly or custom — across multiple clients in a single run, replacing manual one-by-one invoice creation entirely.
License management
All client licenses are tracked centrally in one dashboard — issue dates, validity, renewal terms and current status — so nothing depends on someone remembering to check a spreadsheet.
Service management
Services assigned to each client, along with their status and lifecycle, are tracked and linked directly to the billing and licensing records, giving one connected view instead of three separate ones.
Automated expiry reminders
The platform automatically alerts the team before any license or service expires, so renewals are never missed — directly reducing revenue leakage and preventing service gaps.
GSTR1 report generation
GST-compliant GSTR1 reports are auto-generated straight from invoicing data, removing what used to be a manual compliance exercise and eliminating reconciliation between two disconnected systems.
Bulk email
Invoices, renewal notices and updates can be sent to large customer batches in a single action instead of being composed and dispatched individually.
Bulk WhatsApp messaging
Automated WhatsApp notifications handle payment reminders, renewals and service updates — matching the channel the client’s own customers actually prefer to use.
Built-in password vault
A secure vault stores and manages client credentials, service logins and sensitive access keys inside the platform, replacing insecure spreadsheet and notes-based storage.
Fully customised to their workflow
Every module was tailored to the client’s exact business process rather than adapted from a generic template, so the platform matches how the business runs instead of the other way round.
Implementation Approach
- 1
Requirement discovery
Mapped the existing manual billing, licensing and communication workflows end to end to understand exactly what the platform had to replace.
- 2
Custom platform design
Designed a unified data model linking clients → licenses → services → invoices → communications, so every record connects rather than living in isolation.
- 3
Module-wise development
Built invoicing, license and service tracking, GSTR1 reporting, bulk communication and the password vault as integrated modules of one system.
- 4
Automation layer
Added expiry-tracking logic that triggers reminders automatically, removing the need for anyone to manually monitor renewal dates.
- 5
Testing & rollout
Validated invoice accuracy, GSTR1 output and bulk communication delivery before go-live, so the first live billing cycle ran cleanly.
- 6
Handover & training
Trained the team to manage clients, licenses and communications independently through the platform, so day-to-day operation needs no external help.
The Results
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